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During the inspection we did not find any concerns about infection control. Safeguarding procedures to protect people from abuse were robust and staff understood how to safeguard people they supported. Accommodation, meals, and assistance with personal care and medication. Our National Housing for Older People Awards celebrate examples of successful retirement housing and housing-with-care. With a few exceptions, accommodation in a care home cannot be bought or rented like retirement housing. Think of them more like full-board hotel accommodation with 24 hour care available.
Management is also excellent, if we have any concerns they are quickly dealt with. There is a happy atmosphere throughout the home with staff and residents. The courtyard is located on the ground floor of the building, this can be accessed via the Dementia café. The courtyard is fully paved and enclosed so easy access can be achieved by wheelchair users. This area is large and offers residents the opportunity to sit and relax in the garden. Our friendly team of dedicated managers and carers have a wealth of experience coupled with a genuine desire to provide the very highest levels of service to those in our care.
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Moorend Place provides Nursing, Dementia, and Residential care. Sorry, we don't have prices for this care home - please contact the care home for more details. Medical care from a qualified nurse, and treatment for residents with illness or injuries.
They are provided by many local Age UKs as well as other organisations. Daily help, including personal care, is available on site and one or more meals are available daily in a dining room or restaurant. Additional facilities are also common – for example hairdressing salons, hobby rooms and gyms.
Who runs this service
People were satisfied with the quality of food provided and told us their preferences and dietary needs were accommodated. People were encouraged and supported to engage in activities within the community. We think it’s important you have detailed, comprehensive information so that you can decide which care providers to shortlist.
A copy of the latest relatives meeting minutes was available for people and visitors to the service to read in the reception area. There was a relative’s board where people’s relatives or representatives were kept informed about information relevant to them. During the inspection we observed domestic staff cleaning different parts of the service. However, we found there were malodours on one of the stairways and in the lounge areas of the home. We spoke with the registered manager who assured us that they would take action to address these concerns. We saw evidence that regular checks were undertaken of the premises and equipment.
Why do we have a profile score?
We also found some people's risk assessment and care plans had not always been reviewed within the monthly timescale specified within the document or in response to a change in their needs. For example, one person's urinary; bowel and oral assessment had not been reviewed since the 1st of April 2014. Another person's challenging behaviour had not been reviewed since 1st April 2014. People and relatives we spoke with told us the service was well managed and made positive comments about the registered manager. We noticed that some staff had been working at the service for a significant amount of time with no further Disclosure and Barring Service checks recorded. We recommend the registered provider considers requesting staff to complete an annual self-declaration relating to criminal convictions incurred since their previous criminal record check was provided.
I visit weekly and always find my friend and all residents to be well cared for and treated with great kindness and dignity. Mum settled into Moorend really quickly and was always comfortable and content throughout her 2 years there. All the staff treated her with care and dignity and were always cheerful. The staff do a difficult job really well, we were so pleased to have found Moorend Place. During my time at Moorend, I have developed new skills and abilities. I am happy working here because it is local for me and the staff are nice to work with.
Care provided
Our motivation is to ensure that positive relationships are at the core of what we do every day, along with high quality teaching and pastoral care overseen by strong and passionate leadership. Emma was appointed as the home manager of Moorend Place in October 2017. Having worked in the care industry for over 9 years, starting as a carer, Emma has managed to gain a strong under-pinning knowledge of how care homes are run. Moorend Place is 52 Bedded nursing and residential home, specialising in Dementia care. The home is situated in Walkley, a mile from Sheffield city centre which allows for easy access. Looking for a care home for yourself or a loved one can be a difficult decision.
The home was aware of the need to submit applications for people to assess and authorise that any restrictions in place were in the best interests of the person. The service had a robust quality assurance system in place and records showed that identified problems were addressed promptly. As a result the quality of the service was continuously improving. The recruitment systems were designed to make sure new staff were only employed if they were suitable to work at the service. If you have concerns about Moorend Place, you can give feedback on this service.
We saw any actions identified to improve the safety of the service were completed. Resident and relatives meetings took place so people had opportunities to feedback about the service and suggest improvements. This showed the registered provider actively sought out the views of people to continuously improve the service. We found people’s care plans and risk assessments were reviewed regularly and in response to any change in needs.
Our discussions with staff told us they were fully aware of how to raise any safeguarding issues and were confident the senior staff in the service would listen. There were end of life care arrangements in place to ensure people had a comfortable and dignified death. They knew people well and were able to describe people’s individual likes and dislikes. Tests for COVID-19 were carried out in line with guidance where possible. If a test result was positive, the person was required to isolate in line with government guidance. We carried out a review of the data available to us about Moorend Place on 8 December 2022.
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