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People were satisfied with the quality of food provided and told us their preferences and dietary needs were accommodated. People were encouraged and supported to engage in activities within the community. We think it’s important you have detailed, comprehensive information so that you can decide which care providers to shortlist.
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CQC Rating for Moorend Place
Our discussions with staff told us they were fully aware of how to raise any safeguarding issues and were confident the senior staff in the service would listen. There were end of life care arrangements in place to ensure people had a comfortable and dignified death. They knew people well and were able to describe people’s individual likes and dislikes. Tests for COVID-19 were carried out in line with guidance where possible. If a test result was positive, the person was required to isolate in line with government guidance. We carried out a review of the data available to us about Moorend Place on 8 December 2022.
Following the inspection the registered manager informed us that an additional activities worker would be recruited for the service. Staff spoken with made very positive comments about the staff team and registered manager. There were planned and regular checks completed at the service to check the quality and safety of the service provided. Individual risk assessments were completed for people so that identifiable risks were managed effectively. However, we found one person did not have a repositioning chart and another person did not have an observation chart in place.
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We have therefore encouraged every provider to open their ‘online windows and doors’ to help you make an informed choice. The profile score is a measure of how much information has been provided. Ratings are provided by Care Quality Commission and reflects the most recent report for this care home, which was published on 28 September 2017.
People who lived at the service, relatives and the visitors told us they had been involved in meetings where quality of service had been discussed. They said staff at the service were open to suggestions and always looking to improve. There were enough qualified, skilled and experienced staff to meet people's needs. The visitors to the service and people who lived at the service told us that there was a sufficient number of staff on duty. They told us that staff worked very hard and supported the people who lived at the service.
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This meant people were cared for by suitably qualified staff who had been assessed as safe to work with people. Staff handovers enabled information about people’s wellbeing and care needs to be shared effectively and responsively. All the people we spoke with made positive comments about the quality of the food at the service. People also told us there were snacks and drinks available between mealtimes. This is the latest available inspection report for this service, carried out on 30th March 2010.
We found that this monitoring could be improved by analysing occurrences in more detail to ensure any trends were identified. People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and the policies and systems in the service supported this practice. Staff told us they felt supported and told us there was a good team working at the service. Staff had received appropriate supervision and appraisals to enable them to carry out the duties they were employed to perform.
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One person was not sure whether they wanted to join the others in the communal area or stay in their room. A visiting relative and a professional visitor to the service confirmed the people were protected from harm or abuse, by caring and competent staff at the service. Before people received any care consent was obtained and the provider acted in accordance with people's wishes. Relatives said they were happy that their views had been considered when staff sought consent.People's experience of care did not always meet their needs and protect their rights.
Staff had access to cleaning products and the cleaning of high touch areas such as door handles and hand rails, were cleaned regularly. However, some areas of the service were not well maintained and therefore unable to be effectively cleaned. We have had confirmation from the provider these are included on their action plan and are being addressed.
At the time of our inspection 53 people were living at the service. Moorend Place is a 52 bed care home, which provides nursing care and residential care for people living with dementia. The first floor derwent is a 30 bed unit with both residential and nursing client. We saw the service promoted people’s wellbeing by taking account of their needs including activities within the service. We received positive comments about the activities worker and we saw how well they interacted with people. We saw the service would benefit from having an additional activities worker to support people to further participate and engage in more personalised and smaller group activities.
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